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Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Any orders cancelled prior to the goods being dispatched from our warehouse will be refunded in full. For any orders that were cancelled after the goods were dispatched but before delivery was completed for whatever reason will incur a £15.00 return delivery charge. This is to cover the courier costs of returning the goods to our premises.

14 day return policy

Furniture For The Home Ltd offers you a 14 day cooling off period on all items ordered which starts from the date the goods were delivered. The legal requirement is only 7 days but we have doubled that to give you the customer complete peace of mind with your purchase.

This entitles the buyer to return the goods for a full refund including the initial delivery cost. You must inform us via email of your intent to do so within the 14 day cooling off period and goods must be received back at our warehouse within 21 days of the date the goods were delivered. Please ensure you have any relevant order numbers to hand. Refunds will be processed within 7 days of the goods being received back into our warehouse.

You the buyer are responsible for the cost and risk of loss or damage when returning the goods to us, so you should make sufficient arrangements for proof of delivery and risk of loss or damage to the goods. The goods must arrive back to us in a resalable condition to qualify for the full refund.

Please keep all original packaging and protection until you are 100% satisfied with your goods as all goods will need to be sent back in its original packaging and arrive in resalable condition.

This 14 day returns policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described.

Faulty or Damaged Goods

Whilst we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please call us on 01384232750 and one of our Customer Services Team will happily take you through the returns process. You have 30 days from the date of delivery in which to report any missing or damaged items and we ask you to follow up your initial contact via email to

Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty.

For any flat pack items please check all the components are in the package as per the instructions, before attempting to assemble the furniture. If you start assembling the furniture before checking the components and decide that it is unsuitable, unfortunately we cannot accept the flat pack item back into stock assembled or part assembled. For any issues regarding missing or damaged parts on flat pack items we will always attempt to resolve the problem by sending out the replacement or necessary part. If you require a replacement part for your flat pack furniture, please call us on 01384232750 and we will try to arrange a replacement within 3 working days.

In the unlikely situation that we cannot resolve the problem relating to damaged or faulty goods by sending out replacements parts we will then offer a full replacement product or the option of a full refund. Furniture For The Home in this instance would be responsible for arranging and covering the cost of collecting and/or replacing the goods.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.